Patient Information & Fees
Welcome to Nedlands Medical Centre
At Nedlands Medical Centre, we’re committed to providing clear, reliable care tailored to you.
From everyday check-ups to specialised services, our friendly team makes looking after your health straightforward.
Information for Patients
Other Fees
Medical consumables used as part of your treatment may attract a separate fee between $10 to $40. Procedural fees will vary according to the type and complexity – please enquire prior to your consultation.
After Hours Medical Care
If you need care outside our normal hours, our trusted partner WADMS can help with home visits ensuring you’re supported around the clock. To arrange after-hours care, call WADMS directly on (08) 9321 9133.
Cancellations and Not attending the clinic / Not answering the Telehealth call
We understand that emergencies happen however we have a minimum 2-hour window to cancel or reschedule the appointment.
If you are unable to do so, Non-Attendance fee for Standard Consult/ Telehealth is $40 and Long Consult and Weekend will be $80.
We will be calling from no caller ID for Telehealth calls, and you are required to keep your phone with you.
Drugs of addiction and Pain medication
We do not prescribe drugs of addiction and pain medication unless we establish a need and obtaining prior medical history. We do not refund fees in the event of not been able to fulfil your requests for medication.
Information for Patients
Fees and Billing Policy
Our Fees and Billing Policy can be found herePrivacy Policy
Our Privacy Policy can be found hereCancellations and DNA
We understand that unforeseen circumstances may arise, and we strive to accommodate our patients as best as possible. To ensure fairness and efficiency in managing our schedule, we kindly request that any cancellations or rescheduling of appointments be made at least two hours prior to the scheduled time. This allows us to offer the appointment slot to another patient in need of care.Please note that a DNA (Did Not Attend) Fee may be charged to you for not cancelling and not attending your appointment. All our fees are charged at the same fee your appointment that you missed would have been.
Drugs of addiction and Pain medication
We do not prescribe drugs of addiction or pain medication unless a clinical need is evident, a thorough medical history is obtained, and a patient-doctor relationship has been formally established. Please note fees are non-refundable if we are unable to fulfil your request for medication.
Practice Information Sheet
Services Provided
Our team of professionals are equipped to give you the full experience to suit your health needs. The following is but a few of the services we offer.Mental Health, Women’s Health,Chronic Disease Management, Therapeutic Injections, Men’s Health, Travel Vaccinations, Iron Infusions, Mirena removal, Implanon insertion/removalsWorkers Compensation, MVA, Drivers Medicals, Children’s Health and much more.
Appointment Types and Billing arrangements
We offer various appointments to help our practice run efficiently and to ensure there are less delays for our patients, if you know that you have more than 2 things to discuss with your GP then book a longer appointment, Mental Health Plans and consults you will always require a long appointment. When booking online the type of consult you choose will already have a suitable time allocated to it, we offer face to face consults as well as telephone consults, you can book these online via our website or over the phone with someone from our reception team.Our appointments are billed on time and complexity and our doctorAs we are a private billing practice; we require full payment on the day, for a more in-depth explanation of our fees please check our website for our billing policy. Any queries feel free to email manager@nedlandsmedicalcentre.com.au
After Hours Home Visits and Emergency
If you are requesting a home visit then you will need a telephone consult with doctor before a decision is made. The clinic has engaged the services of Dial a Doctor to provide a locum service for the after-hours medical care of our patients.Dial-a-Doctor can be contacted on1300 030 030.Outside of the clinic’s normal hours of operation, in cases of medical emergency, patients can seek assistance from:
Sir Charles Gairdner Hospital
Hospital Avenue
Nedlands WA 6009
Communication with Doctors
Our practice aims to avoid delays, maintain confidentiality and to limit interruptions to the doctors whilst they are consulting. All patients are required to make an appointment. For your convenience we can offer telephone consultations along with our face-to-face appointments.Email is not our preferred method of communication as your privacy and confidentiality may be compromised. We also cannot guarantee any delays that may occur via this method. It is our recommendation that you never email us in an emergency.
Recall & Reminder System
Our practice participates in national and state reminders systems or registers. Relevant information is given to enable automatic reminders to be issued to you for important preventative health checks e.g., Cervical, bowel, breast screening and prostate checks. Recalls & reminders can come in the form of a text message, phone call or letters in the mail.
Management of your personal health information
Keeping in line with the National Privacy principles, your medical records are maintained as a confidential document. It is the policy of the practice to always maintain security of personal health information.You are welcome to move your medical records to another medical center at any time, please note that the center does charge a fee and this request is actioned within a timely manner as per our policy. Please speak to one of the reception team for more information.
Patient Feedback
Our practice acknowledges that patient feedback is an important source of information. Patient satisfaction is key.We have a form for you should you wish to leave any suggestions, compliments or even complaints, please ask reception if you would like to fill one out. All forms are treated in the strictest of confidence. If you prefer not to use the form, you can always contact our practice manager via email: manager@nedlandsmedicalcentre.com.au
If for any reason you are not satisfied with the service, you have received and do not wish to discuss this with us. The following information is for the state health complaint agency:
The Health and Disability Services Complaints Office
GPO Box B61, PERTH WA 6838
P: 1800 813 583
E: mail@hadsco.wa.gov.au
Compassion
“Compassion is to look beyond your own pain, to see the pain of others”
Respect
“Show respect to people even when they don’t deserve it. Respect is a reflection of your character, not theirs”
Teamwork
“Great things in business are never done by one person.
They’re done by a Team of people”
The highest standard of care. This vision comes to life through the considered and empathetic way that we work. As members of the Roshana family, your care is planned and delivered to the highest standard every time.
To create that feeling of home, here at Roshana. This is not just a place to exist, it’s a place to live and feel completely supported. With the skill and compassion of our staff, to the personalised care plans that are led by you and your needs; our mission is to make your time with us feel like coming home.
Book Your Appointment Today
Our local team is here when you need us welcoming new patients now.
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FAQs
Find answers to your most pressing questions about our medical services and procedures.
Yes where possible we’ll do our best to accommodate walk-ins, but we recommend booking ahead to secure your preferred time.
Absolutely. You can book 24/7 using our simple online booking system, or call our team during opening hours.
Our centre is a private billing practice. However, children under 16, DVA, and pension card holders over 65 may be bulk billed with participating doctors please confirm with reception.
We partner with Dial a Doctor for after-hours home visits. If you require urgent care outside our opening hours, please call Dial a Doctor directly.
Please bring your valid Medicare card and any relevant medical information or referral letters if needed.
Find Us in the Heart of Nedlands
Whether you’re stopping by during a busy day or planning a dedicated visit, our clinic is easy to find, with plenty of parking and excellent public transport access.
Phone
Fax
Opening Hours
Monday – Friday: 8:00am - 5.00pm
Saturdays: 8:00am – 12:00pm when GP on
PUBLIC HOLIDAYS: TBA
SUNDAYS: CLOSED